June 4, 2007

Re: Customer Service Enhancement

Dear Current and Future Subscribers,

We are currently implementing several customer service initiatives to enhance customer satisification to you. These inititives are intended to enrichment your experience with the high valued content that we publish every day. We are integrating automated self-service customer service systems to allow customers to control their own account. In addition, on our end, we will respond much faster to customer inquiries, both by e-mail and telephone, and resolve issues much more quickly. Finally, we strongly believe that customer satisfcation and brand preference in our business is very much related to delivering that most up-to-date and unique content as possible. Therefore, we are investing in new computer systems and business work processes to deliver the quickest content value as possible.

Sincerely,

Jeffrey Spears
Customer Care Manager, U.S. Business Reporter
Centium, Inc.